When it comes to growing your business and staying competitive, choosing the right logistics partner is one of the most critical decisions you’ll make. Whether you’re shipping across the state or around the globe, your logistics provider plays a direct role in customer satisfaction, supply chain efficiency, and your bottom line.
At L&M, we understand the stakes. That’s why we’ve compiled the Top 5 Questions you should ask before selecting a logistics partner — to ensure your operations are in the best hands.
1. What Services Do You Offer — and Are They Scalable?
Not all logistics providers are created equal. Some specialize in local freight, while others offer end-to-end supply chain solutions including warehousing, fulfillment, and international shipping. As your business grows, your logistics needs will evolve.
Ask:
- Can this partner handle my current and future shipping volume?
- Do they offer specialized services like cross-docking, temperature control, or reverse logistics?
At L&M, we offer scalable, customizable logistics solutions tailored to your industry — from retail to manufacturing and everything in between.
2. What’s Your Track Record with On-Time Delivery and Accuracy?
Late or incorrect shipments can hurt your brand and drive customers away. A reliable logistics partner should be able to demonstrate a consistent track record of performance.
Ask:
- What is your on-time delivery rate?
- How do you track and measure shipment accuracy?
L&M maintains industry-leading KPIs for on-time delivery and inventory accuracy — and we’re happy to provide performance data to back it up.
3. How Do You Use Technology to Streamline Operations?
Technology is no longer a bonus — it’s a necessity. Real-time tracking, automated notifications, and seamless integrations can make or break your logistics flow.
Ask:
- Do you offer real-time shipment tracking?
- Can your system integrate with my ERP or eCommerce platform?
L&M’s logistics platform provides full visibility, real-time updates, and analytics to help you make smarter supply chain decisions.
4. What Level of Customer Support Do You Provide?
Issues will arise — it’s how they’re handled that matters. Your logistics partner should act as an extension of your team, with fast, responsive support when you need it.
Ask:
- Will I have a dedicated account manager?
- How quickly can I expect a response when problems occur?
At L&M, customer service is personal. We assign a dedicated support team to every client, ensuring you’re never left in the dark.
5. How Do You Handle Risk, Compliance, and Contingencies?
From weather delays to customs issues, logistics can be unpredictable. Your partner should have contingency plans, robust insurance options, and a deep understanding of compliance regulations.
Ask:
- What steps do you take to minimize disruptions?
- Are you compliant with industry and international shipping standards?
L&M’s experienced team proactively manages risk and stays up to date on regulatory changes to keep your freight moving safely and legally.
Final Thoughts
Choosing a logistics partner is more than just comparing rates — it’s about building a relationship with a company that understands your business, shares your standards, and helps you grow.
At L&M Distribution and Logistics, we bring a personalized, performance-driven approach to every client. If you’re ready to elevate your logistics game, we’d love to talk.
Contact us today to learn how we can help streamline your supply chain and drive your business forward.
